Frequently Asked Questions
Everything you need to know about our essential oils and aromatherapy products.
Are your essential oils 100% pure and natural?
Yes, all Tisserand Aromatherapy essential oils are 100% pure, natural, and of the highest quality. We source our oils from around the world and conduct rigorous testing to ensure they meet our strict standards for purity and therapeutic efficacy.
Can I use your essential oils directly on my skin?
Most essential oils should not be applied directly to the skin undiluted. We recommend diluting them in a carrier oil, such as jojoba or sweet almond oil, or using our pre-blended Roller Balls which are specifically formulated for safe topical application.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the UK. International delivery times vary by location but generally take between 7-14 business days. You will receive a tracking number once your order has been dispatched.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are not completely satisfied with your purchase, please contact our customer service team to initiate a return or exchange.
Are your products vegan and cruelty-free?
Absolutely. Tisserand Aromatherapy is committed to ethical practices. All of our products are vegan-friendly and we are proudly certified cruelty-free by the Leaping Bunny program.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also support digital payment options such as PayPal, Apple Pay, and Google Pay for a seamless checkout experience.